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Due to the nature of the role, there will be a requirement to work shift patterns that includes weekends (working 4 days and then 4 days at home). The position requires a high level of physical activity; therefore, a medical assessment will be conducted prior to employment to ensure minimum requirements are met.

Team Leader

Manage and coordinate a shift team of technicians! Provide high levels of field service support, including installation, commissioning, maintenance, and troubleshooting of the company products. Maintain high levels of customer satisfaction.

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Main Responsibilities

  • Supervising, coordinating, and undertaking maintenance activities of the company products.
  • Establishing relationships with key customers and acting as the primary on-shift contact.
  • Conducting advanced fault-finding and troubleshooting.
  • Managing root cause analysis and communication regarding safety and technical concerns.
  • Ensuring compliance with regulations, policies, and procedures.
  • Utilizing best practice methodologies for onsite service activities.
  • Collecting and reviewing data for informed decision-making.
  • Managing shift team competency, training requirements, and performance.
  • Overseeing the use of the company processes and operating platforms.
  • Managing software products and monitoring platforms.
  • Adhering to, reviewing, and updating procedural documentation.
  • Providing input for inventory management.

Skills/Knowledge/Experience

  • Strong customer focus and management skills.
  • Excellent people management skills.
  • Ability to make decisions in changing conditions and adapt behaviour and communication style.
  • Strong leadership experience, with at least 5 years in field service in a relevant industry.
  • Proficiency in Microsoft products (Outlook, Word, Excel, PowerPoint).
  • Good written and verbal communication skills, including proficiency in English.
  • Formal qualification in mechanical, electromechanical, or electronics discipline.
  • Available to work shift work (12-hour shifts day/night)